FAQs
Learn more about life insurance products, managing your coverage and
account, filing claims, and find answers to other common questions.
Payments and AutoPay
For your convenience, New York Life offers several ways to make your payment.
Pay from your online account: To make a payment online, click the “Make a Payment” button at the top of the page anywhere on this website. From there, create or log in to your account to be taken to the payments page. From here, you can:
Pay from your bank: Easily pay through your bank. For most banks you can find your life insurance within your online account and you can schedule for payments directly from there.
Pay by mail: You can make a payment by sending a check to:
New York Life Insurance Company, AARP Member Operations
P.O. Box 30711
Tampa, FL 33630-3711
Making a payment on behalf of a loved one? We’ve made it easy to make a onetime payment by clicking the One-Time Payment link on the log in page.
Pay from your online account: To make a payment online, click the “Make a Payment” button at the top of the page anywhere on this website. From there, create or log in to your account to be taken to the payments page. From here, you can:
• Use your checking or savings account information to enroll in AutoPay and save
up to $12 a year on premiums.
• Use your debit or credit card to make a payment or enroll in our recurring card
payment option. Managing your payments here also allows you to store your
payment information so that it’s easy the next time you log in.
• Make a quick, one-time payment.
Pay from your bank: Easily pay through your bank. For most banks you can find your life insurance within your online account and you can schedule for payments directly from there.
Pay by mail: You can make a payment by sending a check to:
New York Life Insurance Company, AARP Member Operations
P.O. Box 30711
Tampa, FL 33630-3711
Making a payment on behalf of a loved one? We’ve made it easy to make a onetime payment by clicking the One-Time Payment link on the log in page.
Please mail premium payments to:
New York Life Insurance Company, AARP Member Operations
P.O. Box 30711
Tampa, FL 33630-3711
New York Life Insurance Company, AARP Member Operations
P.O. Box 30711
Tampa, FL 33630-3711
To update or cancel your AutoPay information, log in to your account and select My Account from the top navigation. Then choose Payment management to access your payment options.
Your next steps depend on your current AutoPay method:
Your next steps depend on your current AutoPay method:
• If you are enrolled in AutoPay using a checking or savings account:
You can update your bank account information directly within Payment Management without canceling your AutoPay enrollment.
You can update your bank account information directly within Payment Management without canceling your AutoPay enrollment.
• If you are enrolled in AutoPay using a credit or debit card:
Updating card details requires canceling and setting up AutoPay again. You must first cancel your existing AutoPay enrollment and then re-enroll with your new card information.
Updating card details requires canceling and setting up AutoPay again. You must first cancel your existing AutoPay enrollment and then re-enroll with your new card information.
To discuss the options currently available to you, please call New York Life at
(800) 850-2658.
A member of our Customer Experience Team is available to assist you from:
Monday - Friday: 8 a.m. to 8 p.m. (ET)
A member of our Customer Experience Team is available to assist you from:
Monday - Friday: 8 a.m. to 8 p.m. (ET)
To update your AutoPay information, log in to your account and click the “My
Account” link located in the top navigation, then select “Manage Payments” to be
taken to the Payments page. From here, select the “Cancel AutoPay” option and
click “Continue” to be taken to the Cancel AutoPay page.
Using "Manage My Payments"
The Management My Payments service allows you to make a one-time payment or
recurring payments on your life insurance contract from your checking/savings
account or credit/debit card.
You can enroll multiple contracts/groups, store payment methods and view your online payment history.
You can enroll multiple contracts/groups, store payment methods and view your online payment history.
Recurring Premium Payment is a convenient option whereby premiums are paid
from your credit/debit card account on a recurring monthly or quarterly frequency.
Once set up, payment will be scheduled for each premium due date and
confirmation will be sent by email. There is no need to log in to make your
payment. If a payment is declined, you will be notified by email and postal mail.
Please note that Recurring Premium Payment is only available if credit/debit card
payment is permitted by insurance regulations in the Owner’s state of residence.
Also, you will not receive billing notices for contracts on which you elect this option.
New York Life does not charge fees for use of the Manage My Payments Service,
processing payments or returned payments. Check with your financial institution for
information regarding fees they may charge for processing ACH (checking/savings)
or credit/debit card payments or returned payments.
For information about online payments or any other questions about this Service,
please contact us toll free at (800) 850-2658.
Payment Methods
The routing transit number can be found at the bottom left hand side of your check.
The checking account number is to the right of the routing number. An illustration is
provided when adding or modifying an account by clicking Profile and Methods of
Payment on the menu.
Yes. You can store more than one payment method on your account. To manage your payment information, log in to your account and select My Account, then choose Payment management.
From there, you can update, add, or change the payment method used for your payments.
From there, you can update, add, or change the payment method used for your payments.
Yes. Adding multiple contracts to a single account is a great way to make payments to multiple contracts at one time using the payment information saved to your ID. To get started, go to the Manage Contracts/Groups section by selecting the ‘Manage’ tab at the top of the page. From there, select the ‘Add Contract/Group’ button on the right and then follow the on-screen instructions.
You will need a valid contract number along with the owner’s 5-digit zip code in order to add a new contract.
You will need a valid contract number along with the owner’s 5-digit zip code in order to add a new contract.
Once you've made your online payment, you'll see the payment confirmation screen. Then you'll also receive an email confirmation at the address you provided. You may need to check your spam folder.
ePay or BankPay is a service from some financial institutions that allows you to
make one-time or recurring payments from your account with your financial
institution.
If your financial institution offers ePay or BankPay, you may be able to set up this service through your financial institution’s website. You will likely need your New York Life contract/certificate number (found on your invoice) and payor's zip code to set up this feature. If you have questions on setting up or managing ePay or BankPay, please contact your financial institution.
If your financial institution offers ePay or BankPay, you may be able to set up this service through your financial institution’s website. You will likely need your New York Life contract/certificate number (found on your invoice) and payor's zip code to set up this feature. If you have questions on setting up or managing ePay or BankPay, please contact your financial institution.
Questions about your coverage?
Current customers can log in or create a new account to view coverage
details and manage their payments, beneficiaries, and more.