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A
PUBLICATION OF THE AARP LIFE INSURANCE PROGRAM FROM NEW YORK LIFE |
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Inside This Issue:
Claims | Underwriting | Customer
Service
AARP
Services
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Our
Commitment Is Your Best Protection
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Since 1845, New
York Life has used our expertise, reputation and superior service to
uphold our primary objective: to be here when our customers need
us . That commitment continues today with the AARP Life Insurance
Program from New York Life.
New York Life was
selected by AARP out of 30 other companies to create the AARP Life Insurance
Program. New York Life offers value-added features and affordable rates
for plans specifically designed for the AARP membership. Equally important,
New York Life has consistently received among the highest ratings for
financial strength from the leading independent rating services: A.M.
Best, Fitch Ratings, Standard & Poor’s, and Moody’s Investors Service.
By merging our core
values of Financial Strength, Integrity and Humanity , with the
needs of the 50+market, New York Life has been able to design a Program
that offers solid value, convenience, service, and financial security.
New York Life is
committed to our customers, our life insurance business, and our values.
We believe that it is this commitment which ultimately provides the
greatest source of comfort and protection to our customers. And isn’t
that what life insurance is all about?
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| "I am
so grateful for employees like you who are concerned for the policy
holders…" |
FROM OUR CLAIMS
DEPARTMENT ...
NEW
YORK LIFE CLAIMS QUICK PAY PROCESS
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New York Life is
known as the "Company You Keep®." For more than 150 years we have been
dedicated to being there when our customers need us. New York Life’s
AARP Claims Department understands the importance of upholding this
tradition, and is dedicated to fulfilling our promise to AARP members
and their beneficiaries at claim time. We realize that this is a difficult
time for all involved, and we strive to provide prompt and reliable
service.
As your insurer,
we have a responsibility to respond to a claim notification as quickly
as possible. We continuously stress the importance of providing claimants
with the proper claim package in a timely manner. In fact, we have successfully
responded to claim package requests within 24 hours of receipt of the
initial notification in nearly all cases.
Additionally, we
are committed to processing these claims in a timely fashion. By using
the latest technology and continually looking for ways to improve our
practices, we are able to pay most incontestable claims within 24 hours
of receiving the required documentation. Of course, there are claims
that may require additional inquiries and, therefore, take longer to
process.
New York Life’s
AARP Claims Department is dedicated to providing our customers with
the highest levels of quality service. We pride ourselves on processing
claims accurately, timely and fairly to help your loved ones during
a difficult time.
"Your
prompt payment of the claim is also to be commended. I will recommend
your life insurance to all my friends. You are truly a pleasure to do
business with."
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FROM
OUR UNDERWRITING DEPARTMENT ...
SIMPLIFIED UNDERWRITING
MAKES FOR EASY ENROLLMENT
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The AARP Life Insurance Program from New York Life,
does more than just offer quality life
insurance to people age 50+: we help them get
it. That’s why we’ve made it easy
for AARP members and their spouses to apply for any of our affordable
plans.
Applicants are never
asked to take a medical exam, blood test or urinalysis. In fact, most
of our insurance plans require little more than the answers to the three
simple health questions on our Enrollment Form. Once received, our experienced,
skilled Underwriters use their extensive knowledge of diagnostic procedures
and pharmacology to evaluate any medical history. If necessary to obtain
additional information, an Underwriter will personally call each applicant,
most of the time, to make sure we receive the most accurate and complete
understanding of their health.
As a result of our easy enrollment and simplified
underwriting, New York Life is proud to say that 80% of all applicants
have been approved for coverage since the AARP Life Insurance Program
began. We’re pleased that we’ve been able to help more than a
half-million
AARP members secure the financial
protection they need to help make a better future for their loved ones.
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FROM
OUR CUSTOMER SERVICE DEPARTMENT ...
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"It was a pleasure
to receive such a prompt, informative, and courteous response to my
query."
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AUTOMATIC
PAYMENTS SAVE TIME & MONEY
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New
York Life is pleased to offer its customers a convenient
way to pay insurance premiums that will save you money
at the same time! It’s our Automatic Premium
Payment plan, and it can save you time and money by having
your insurance payments deducted electronically from your
bank account.
Currently,
almost 40% of certificate holders take advantage of this
option. You have the convenience of never having to write
a check, pay for postage, or worry about a late or missing
payment. And, some certificate holders may be eligible
for a discount off monthly premiums.
Why
risk your coverage over a payment that was forgotten,
mislaid or lost in the mail? With the Automatic Premium
Payment plan, your premiums are always paid on time and
verified on bank statements so that you and your family
have an accurate record.
You
can enroll in our Automatic Premium Payment plan now,
and have your premium payments withdrawn from either a
savings or checking account.
If
you would like to enroll in, or learn more about this
convenient payment option, please call our toll-free customer
service number:
1-800-695-5164.
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FAST,
COURTEOUS AND EFFICIENT SERVICE
According to a recent survey reported in
the Wall Street Journal, New York Life has received
among the highest customer approval ratings in the industry1.
At the AARP Life Insurance Program’s Customer Service Center in Tampa,
we are striving to handle each telephone call from an AARP member with
the highest level of professionalism and respect.
Each week, New York
Life’s AARP Customer Service Center receives more than 11,000 calls.
We answer 80% of those calls within 20 seconds, and we’re striving to
improve that every day. Monday is our busiest call day, when approximately
35% of the week’s calls are received. (You may wish to call another
day for the quickest service possible.)
Once your call is
answered, no matter what day of the week you call, our licensed representatives
will take whatever time is needed to handle your inquiries.
It is vitally important
to us that you are confident of New York Life’s commitment to meeting
the needs of AARP members and their families. Please don’t hesitate
to pick up the phone and call us with any of your questions or concerns
regarding the AARP Life Insurance Program from New York Life. We love
hearing from you!
1Wall Street Journal, American
Customer Satisfaction Index, February 2000.
"…thank you all for such pleasant cooperation.
It isn’t often that you are treated this nice."
"…went beyond the call of duty to investigate and solve my problem."
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NEW
SERVICES FROM AARP NOW AVAILABLE FOR MEMBERS!
AARP LifeAnswers: Real-Life Solutions to Real-Life Problems
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AARP
LifeAnswers
is a new benefit designed to help AARP members find the resources available
to help them cope with a variety of social concerns.* While the service
addresses nearly every issue affecting individuals and families, it
offers three free core services:
1. Adult/Eldercare Resource and Referral Services —
Advice and referrals on aging–related issues.
2. ChronicMedTM Support Services — Information on chronic
medical conditions.
3. Child/Family Resource and Referral Services — Guidance and
referrals on youth and family related issues.
Information is provided by trained professionals whose expertise can
be accessed via a free website.
For an optional fee of just $75 per case, the consultation
service will provide up to 12 months of personal assistance, via telephone
access, to anyone in need of direct communication and advocacy. Both
the website and consultation service is available 24 hours a day, seven
days a week.
To learn more about the
AARP LifeAnswers
program, just visit the website,
at http://www.aarplifeanswers.com
or call 1-877-217-7800, ext. 101.
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AARP’s
Legal Services Network: Your Link to the Law
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It can be hard finding an experienced attorney. It
can be even harder finding one you can afford. That’s why AARP has
established the AARP Legal Services Network
(LSN).*
The LSN program connects AARP members with attorneys who have been carefully
screened to meet LSN standards of experience and customer service. Each
participating attorney has attended a LSN orientation, had their bar
standing and malpractice insurance checked, and completed a detailed
application about their practice. Network attorneys have agreed to provide
AARP members with the following services:
Initial Consultation, Up to 30 minutes: ..............FREE
Simple Will: .........................................................$50**
($75 for a couple with similar distribution plans)
Health Care Power of Attorney and Living Will:.. $35
Financial Power of Attorney: ..................................$35
Other Legal Services: 20% reduction (off the attorney’s usual rates)
This valuable service is now available in 32 states and DC, and will
be nationwide in early 2001. To locate a LSN attorney in your area,
call 1-800-424-3410 , go online at www.aarp.org/lsn, or look in your Yellow Pages
in the Attorneys, Lawyers or Associations section. Have your AARP
membership number handy when you contact
the attorneys.
*AARP LifeAnswers and AARP Legal Services Network (LSN) are not affiliated
with New York Life.
**Effective 1/1/01, cost will increase to $75 single, $100 couple
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Download
a printable version of this newsletter in PDF format*
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*Requires Adobe®
Acrobat® Reader™ to view and print. Click
here to download Adobe® Acrobat® Reader™.
New York Life is a registered service mark of New York Life Insurance Company. Other brands and products are trademarks of their respective holder.
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