« Back

Customer Service

For customers of the AARP Life Insurance Program from New York Life Insurance Company

As a customer, you can contact us by phone or access information about your account online at the virtual service center.

Access Your Account Online

New and improved online access makes it quick, simple and secure to view and manage your account. You can download forms, view your certificate, make premium payments online with our Manage My Payments tool, change your address and more. Just click below to sign in, or register for online access if you haven’t yet enrolled.

Call Us

Call New York Life at 1-800-850-2658

Our dedicated representatives are available 8 a.m.
to 10 p.m. (Eastern Time) Monday through Friday,
or 9 a.m. to 5 p.m. Saturday.

New York Life Insurance Company pays royalty fees to AARP for the use of its intellectual property. These fees are used for the general purposes of AARP. AARP and its affiliates are not insurers. AARP has established the AARP Life Insurance Trust to hold group life insurance policies for the benefit of AARP members.


The AARP Life Insurance Program is underwritten by New York Life Insurance Company, New York, NY 10010. AARP membership is required for Program eligibility. Specific products, features and/or gifts not available in all states or countries. New York Life Insurance Company is licensed in all 50 states. (Group policy forms AA-08, AA-66, AA-67, AA-68, AA-71 and Individual policy forms ILJUV6, ILJUV6-ID, ILJUV6-LA, ILJUV6-MN, ILJUV6-OH, ILJUV6-VT).

Complete terms and conditions are set forth in the group policy issued by New York Life to the Trustee of the AARP Life Insurance Trust.

Young Start is a service mark of New York Life Insurance Company.

The licensed agent is Michael Horan (Arkansas #280279, California #0B58435).

1271-1451014-CUSTSERV

Privacy Policy

© 2014 New York Life Insurance Company. All rights reserved.